Terms and Conditions

Dust Bunny Cleaning Services LLC:  Terms and conditions.

1. Dust Bunny Cleaning Services LLC is a quality professional cleaning service that is fully insured and licensed. We provide all equipment and supplies.

2. Our hours of operation are 8:30am to 4pm Monday through Friday.

3. We guarantee consistent quality cleaning services. We employ reliable, hard-working, and trustworthy cleaners.

4. We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention our teams may miss something. So, if, after your inspection, you find our cleaners have missed something, please contact us within 24 hours so we can correct the issue.

5. We ask that all our cleaners be respected and treated with kindness. We have a no tolerance policy for any type of discrimination, harassment, disrespect, or unkindness.

6. We have a zero drug and alcohol tolerance. In the case of our cleaners arriving and this is being conducted, they have the right to leave immediately, and you will be charged the full fee.

7. We understand that there are changes in schedules in our busy lives. If a scheduled cleaning service must be changed or canceled, we ask that our clients notify Dust Bunny Cleaning Services LLC at (912-498-3359) two days in advance. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a two day notice a fee of 50% of the charges for that service will be applied. For permanent cancellation of the cleaning service, clients must give one week's notice, in advance.

8 Please be certain your home is accessible to our cleaning team. If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code, leave a key hidden and let us know where it will be or leave the door unlocked. If our cleaning teams are unable to access your home or if our team is turned away when they arrive (for any reason), a fee of 50% of the bill due for the service that would have been performed will be applied.

9. Dust Bunny Cleaning Services LLC does not pick up any pet or human feces or vomit.

10. For their safety and to comply with regulations, our cleaners are prohibited from using ladders other than company provided ladders and are instructed to wear shoes in your home.

11. If you would like any extras to be added on please give us at least one week’s notice. While your satisfaction is our primary goal, we thank you in advance for understanding that it is impossible for us to accommodate last minute changes to our cleaning schedule.

12. We require full payment upon completion of our service to your home.

13. Prior to the cleaner’s arrival, please remove all items, clothing, toys, dishes, etc. from countertops and sink, that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaners remove these items, we are happy to do so and will add the additional billing time with corresponding charges. If we do arrive and items have not been picked up there will be a minimum of an extra $20 fee added on top of your original quote for the time it takes the cleaner to tidy up.

14. If you have any irreplaceable, collectable, or expensive objects, we ask that these items be secured or put away in order to avoid accidents.

15. Dust Bunny Cleaning Services LLC is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify Dust Bunny Cleaning Services LLC within 24hrs of your service. If notification is made past

the 24 hour period, Dust Bunny Cleaning Services LLC reserves the right to deny replacements.

16. For the safety of your children, we ask that they be supervised while our staff and

equipment are present in your home.

17. Please secure all pets that are dangerous to our employees inside and outside of your

home.

18. Our cleaners are not allowed to move heavy/large furniture or appliances.

19. We welcome and appreciate any suggestions that we may use to improve our service

to you, our valued client.

If you proceed with your booking and you use Dust Bunny Cleaning Services LLC, you are

agreeing to above terms and conditions

We look forward to giving you your precious time back!

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